Terms and Conditions

Last updated: December 2025

1. Services

UK Visa Assist Kenya provides visa consultation and application support services to individuals applying for UK visas from Kenya. Our services include:

  • Visa eligibility assessment
  • Document review and guidance
  • Application form assistance
  • Screen-share guided application process
  • Reapplication support for refused applications

2. No Guarantee of Visa Approval

Important: UK Visa Assist Kenya is an independent consultation service and is not affiliated with the UK Government, UK Visas and Immigration (UKVI), or any embassy. We cannot and do not guarantee visa approval. The final decision on any visa application rests solely with UK immigration authorities.

3. Client Responsibilities

By using our services, you agree to:

  • Provide accurate and truthful information
  • Submit genuine documents
  • Disclose any previous visa refusals or immigration issues
  • Attend scheduled consultations on time
  • Make all required payments to UK government authorities directly

4. Payment Terms

Our service fees are payable in advance and are non-refundable once consultation has begun. Government visa fees and any third-party fees are separate and paid directly by you to the respective authorities.

5. Security and Control

Our screen-share process ensures you maintain complete control over your accounts and payments. We do not:

  • Request your banking passwords or PINs
  • Handle your money or make payments on your behalf
  • Request OTPs or verification codes
  • Access your accounts without your direct supervision

6. Limitation of Liability

UK Visa Assist Kenya shall not be liable for:

  • Visa refusals or delays by immigration authorities
  • Losses arising from inaccurate information provided by clients
  • Changes in visa requirements or processing times
  • Any consequential losses related to travel plans

7. Cancellation Policy

Consultations may be rescheduled with at least 24 hours notice. Cancellations without adequate notice may result in forfeiture of fees. Please contact us as soon as possible if you need to reschedule.

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of UK Visa Assist Kenya and is protected by copyright laws.

9. Governing Law

These terms and conditions are governed by the laws of Kenya. Any disputes shall be subject to the jurisdiction of Kenyan courts.

10. Contact

For questions about these terms, contact us at:

Email: info@ukvisaassist.co.ke
Phone: +254 704043466

Legal Disclaimer: UKVisaAssist.co.ke is a private consultancy and is not affiliated with the UK Government or UK Visas & Immigration (UKVI). We provide guidance and consultation services only. We do not have the authority to grant visas, and we cannot influence the outcome of your application. All final decisions rest strictly with UKVI. Our service fees cover our professional guidance; you pay government visa fees separately and directly to the official portal.